#custserv blog

Enthusiasm and a positive attitude are essential in sales & customer service. Too much can repel. Before you take off on an exciting ride, read this …

Our knowledge base is intended to be a bastion of information and knowledge for our customers. We want you to always get the most out of them. And after careful monitoring of our users’ habits, we…

Marketers today seem to be crippled by fear. Just as they master marketing and communicating to customers through a new channel, another one emerges. Things are moving so fast that sometimes…

Organic CRM: Aggregating information and contacts to have a more natural open dialogue with your customers.

1to1 Media’s Tom Hoffman speaks with Dave Capuano, Vice President of Marketing at Vovici, regarding steps that marketers can take to gauge the progress of their organizations’ customer loyalty…

Customer testimonials and references are key indicators of customer satisfaction. They have the extra benefit of driving word of mouth advertising. A trend has evolved over the past few years where…

As some of you know, Zendesk is more than three years old. Which in some ways, can feel ancient. Software years are not unlike dog years; what we thought was hip and modern only a few months…

Michelle is the owner of Eye2Eye Consulting, based out of Toronto, Canada. She is an expert in the field of conflict management and public relations. For more information about the company and their…

Like it or not, government services face many of the same pressures that companies face. Companies like Amazon, Disney, USAA, and Zappos raise customer expectations when they deliver stellar…